When to call AllStar
Tell us whether the door simply closed or is locked with a key. The right approach depends on the lock and the condition of the door. Authorised access must be established before opening.
- Keys left inside
- Door will not open
- Lost house keys
What should I prepare?
Have your exact address and a description of the problem ready. If safe, take a photo of the lock or mechanism. Avoid forcing it, as this can cause more damage.
A few things you might be wondering
How much will it cost?
The price depends on the lock, the problem, replacement parts and the time of the visit. Confirm the full quote before work begins.
How quickly can you arrive?
Arrival depends on your address, traffic and current availability. Call for an estimate for your location.
Can you open the door without damage?
That depends on the lock and door. We discuss the least invasive suitable approach first and agree any necessary replacement work with you.
What information should I have ready?
Your address, a short description and, if possible, a photo of the lock. For a car or safe, have the make and model ready.
Do I need proof of ownership?
For opening services, prepare identification and evidence of ownership or authorised access. Tell us if your documents are locked inside.